Communication to Families
YES Prep Public Schools no longer receives the funding needed to supply all employees including teachers, with YES-provided cell phone service. As a result, the level of accessibility that students and families had to teachers has changed. Now, students and families can communicate with teachers through their YES Prep professional numbers, but for calls and messages sent after hours, families and students should expect a 24 to 48-hour turnaround time.
Formerly, students were able to call or text teachers on their cell phones with YES-provided service after business hours, and teachers were expected to return calls and messages as soon as possible. Now, teachers will make their best effort to return calls and voicemails as soon as possible, but no longer than 24-48 hours after the initial communication.
Though this is a significant change for our students and families, we are excited to transition in new technologies that will help overall communication. For example, families may receive communication through Classroom Messenger via phone and email for logistic reminders pertaining to their student. These new technologies rely heavily on accurate phone numbers from parents. Please ensure your contact information is up to date and always notify the front office if a number has changed in the household.
Here are some options for communicating with teachers:
· Email your teacher and expect a response within 24-48 hours.
· Call your teacher at his or her YES Prep professional number and expect a response within 24-48 hours.
Ask if your teacher has an email list that you can sign up for to receive outgoing reminders and communication. Students and parents can then share their emails with teachers to receive messages